Statement on Air Canada flight attendants strike and travel insurance

News Release

(Toronto, August 19, 2025) – Trip cancellation or trip interruption policyholders are strongly encouraged to contact Air Canada for information about refunds or other accommodations prior to submitting a claim with your insurer.

As of September 2022, federal Air Passenger Protection Regulations require that airlines provide passengers with either a refund or rebooking, at the passenger's choice, when there is a flight cancellation, or a lengthy delay, due to a situation outside the airline’s control that prevents it from ensuring that passengers complete their itinerary within a reasonable time. They apply to all flights to, from and within Canada, including connecting flights.

If you have purchased travel insurance, please review your policy to see if the benefits provided in it cover losses that are not covered by the airline or other travel suppliers. For residents of Ontario or Quebec, you may have additional protection available through provincial travel funds, if your purchase was made through a travel agent. In Quebec, contact representatives at FICAV. In Ontario, contact TICO.

All disputes over refunds and credits should be directed to your travel service provider, transportation carrier, or the Canadian Transportation Agency.

For more information regarding your Air Canada flight or potential disruptions, visit:
https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2025/ac-action.html#/

You can find your insurer’s contact information on your contract or at: https://www.olhi.ca/for-insurers/member-list/