CLHIA Member Centre

Login | Register

How to report benefits fraud


Release Date: 01/27/2020
Staff Reference: Shannon DeLenardo

Do you suspect fraud?

If you wish to report suspected fraud, please use the telephone number or links below to provide a tip directly to the individual insurer. If you wish to provide a tip to all or some of the insurers listed below, please click here.

The email addresses for the organizations listed will be added in the "to" field of your email to help you to send your message directly. Please note that the CLHIA will not have access to your correspondence.


Alberta Blue Cross
1-866-441-8477
fraudtips@ab.bluecross.ca
www.albertabluecross.confidenceline.net
The Canada Life Assurance Company
1-866-810-8477
confide@canadalife.com
Co-operators Life Insurance Company 
1-800-667-8164 
Group_Claims_Specialist@cooperators.ca

ClaimSecure
1-855-58DAVID (1-855-583-2843)
Internal 2491
specialinvestigations@claimsecure.com
Desjardins Insurance
1-866-692-7227
anti-fraud@dfs.ca
Empire Life
1-800-267-0215 option 4
claims.investigations@empire.ca

Equitable Life
1-800-265-8899
investigations@equitable.ca
Express Scripts Canada
1-888-677-0111 extension 642323
investigation@express-scripts.com
Green Shield Canada
Benefits Management & Investigation Services
8677 Anchor Drive
Windsor, ON N9A 6W1
1-800-265-5615 extension 6921
bmis@greenshield.ca

Group Medical Services
gmstips@gms.ca
iA Financial Group
Investigative Services, Group Insurance
866-789-3938
IAInvestigativeServices@ia.ca
Johnston Group Inc.
Toll free: 1 800 665-3365
anti-fraud@johnstongroup.ca

La Capitale Insurance and Financial Services
1-800-463-4856
serviceaudit@lacapitale.com
Manitoba Blue Cross
Toll Free within Canada: 1-877-998-TIPS (8477)
Phone: 204-789-8805
protectyourplan@mb.bluecross.ca
Manulife
1-877-481-9171
shareandprotect@manulife.ca
https://www.manulife.ca/shareandprotect

Medavie Blue Cross
1-800-661-9675
StopFraud@medavie.bluecross.ca
http://www.medavie.bluecross.confidenceline.net
Citizenship & Immigration Canada tips can be forwarded to 1-877-497-3914
Federal Programs (including Veterans Affairs Canada (VAC), Royal Canadian Mounted Police (RCMP) and Canadian Armed Forces (CAF)) tips can be forwarded to 1-866-485-5500
Pacific Blue Cross
http://www.confidenceline.net/pacific-blue-cross/
auditserviceseclaims@pac.bluecross.ca
RWAM Insurance Administrators Inc.
1-888-742-7926 ext. 4807
special.investigations@rwam.com

Saskatchewan Blue Cross
Telephone: 1-877-522-8477 (toll free)
Fraud Tips
c/o Audit Services
Saskatchewan Blue Cross
PO Box 4030, Saskatoon SK S7K 3T2
sbctips@sk.bluecross.ca
SSQ Financial Group
1-888-900-3457 ext. 69200
investigations@ssq.ca
Sun Life Financial
Toll free phone 1-888-882-2221
Toll free fax 1-877-634-3778
clues@sunlife.com

TELUS Health
pmgescalations@telus.com