Senior Manager, Organizational Effectiveness

Release Date: 07/04/2025
Staff Reference: clhia careers

Imagine a job where YOU can utilize your exceptional interpersonal skills to liaise effectively with both internal and external teams.

Add a great collaborative team, a challenging variety of work, excellent work life balance, and you have imagined a job at the CLHIA.

About the CLHIA

CLHIA is the respected voice of Canada's Life and Health insurers. Our work concerns the lives of all Canadians. We work alongside our members to advance public policy solutions that ensure a sound and vibrant life and health insurance industry that allows Canadians to enjoy greater financial security and access to valuable supplementary health benefits. Every day at the CLHIA, we bring:

• our authentic selves to the job
• our best ideas to every challenge
• our open minds to other perspectives
• our full trust in one another’s abilities
• our commitment to exemplify respect, accountability, teamwork, and excellence in how we work together; and
• our genuine enthusiasm for a job well done – whether it’s your own achievement or someone else’s.

We are a stable and secure association that has been busier than ever. We are a small close-knit team that works together to make sure the association runs smoothly. This position is currently a hybrid position where you are expected to attend the Toronto or Ottawa office at least 2 days a week.

The Right Fit

We believe the kind of person you are matters. We have a culture of respect and caring, and we want employees who will thrive in our environment. When we hire, we consider your potential and how you may fit with our team.

You will succeed here if you are:

An excellent communicator – you will be collaborating with not only our internal team but with stakeholders and member companies. Your ability to communicate clearly and with several different parties will support your success.

Independent – you are self-motivated and manage your time well. You are able to organize your day to meet often conflicting priorities and deadlines.

Flexible – this is a position where you will have to approach an issue through different angles and the ability to analyze a situation or problem.


The Position:

Reporting to the Director, Human Resources and Office Services, the Senior Manager, Organizational Effectiveness leads the design and implementation of initiatives that enhance learning, development, and overall organizational performance. The role supports continuous improvement efforts and fosters a culture of growth, adaptability, and employee engagement across the Association.

The position package includes:

• Prescription, dental and paramedical benefits, with employer paid premiums
• A defined contribution pension plan with employer matching
• A competitive compensation package
• 3 weeks paid vacation
• 10 sick days
• 2 floater days
• Hybrid work model based out of our Toronto or Ottawa office

What you will be working on:

Learning and Development (Training and Support):

• Address day-to-day “how to” questions on applications including those that are not self-serve in the directory and CMS. Engage with IT on issues requiring technical troubleshooting and action.
• Design and deliver training to existing users to ensure successful adoption of application enhancements/new releases. Build a variety of engaging training materials incorporating LinkedIn Learning and other methods to ensure knowledge retention.
• Develop an effective onboarding program to orientate and train new staff on all applications.
• Identify organizational skill gaps and create training solutions and programs.

Governance:

• Ensure all applications are being used effectively to support business operations and goals. Recommend improvements to increase user satisfaction and productivity.
• Ensure compliance with established business rules, standards and processes. Resolve issues, escalating when necessary.
• Maintain support contacts with the software vendors. Act as the key point of contact when troubleshooting issues.
• Develop and manage reporting systems to provide insights into application use and trends.
• Business administrator for applications including creation of subsites in SharePoint and new portals.
• Support staff in all non-self-serve functions in Dynamic and Sitecorp (microsites).

Continuous Improvement and Change Management:

• Collaborate with IT and applications users to enhance business functionality and user experience through application improvements and new features.
• Coordinate timeliness of application upgrades.
• Lead new initiatives with business users, from defining requirements and managing user testing to developing workflows, managing the rollout, and planning for organizational change.

Assist with other related projects as required.


What you will bring:

• University Degree in a related field with 5 to 7+ years of experience driving complex business and technology initiatives.
• Demonstrated experience in developing and leading continuous improvement and training initiatives as well as change management.
• Excellent computer skills including MS 365 applications (SharePoint, MS Office Suite, Teams, CoPilot) and MS Dynamics (or comparable CRM solution) and Sitecore (or comparable CMS solution).
• Superior technical acumen and experience in aligning application objectives with business goals.
• Excellent presentation, facilitation, communication and project management skills.
• Background in Project Management, Business Analyst and Prosci Change Management an asset.
• Working knowledge of French would be an asset.
  

How to apply:

Please submit your resume through LinkedIn, Indeed or email to clhiacareers@clhia.ca

The CLHIA is committed to ensuring fair and inclusive employment practices. On request, we provide accommodation for applicants with disabilities in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation, please advise us. We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.